Easy Returns & Refunds
Eligible unused items can be returned within 14 days of delivery.
Account-linked requests
Create and track your return from your account
14 Days
Return window from delivery
Clear instructions
Follow the approved return instructions in your account
How to Return an Item
Step 1
Initiate Return
Log in to your account, go to Orders, select the item, and click "Return Item".
Step 2
Select Reason
Choose the reason for return and upload photos if the item is damaged or defective.
Step 3
Review Instructions
After approval, review the return instructions and any label provided in your account. Pack the item securely.
Step 4
Ship Package
Send the package using the approved instructions shown with your return request.
Step 5
Get Refund
Once received and inspected, your refund will be processed within 3-5 days.
Return Periods by Category
| Category | Return Period | Condition Required |
|---|---|---|
| Clothing | 14 days | Unworn, tags attached |
| Shoes | 14 days | Unworn, original box |
| Accessories | 14 days | Unused, original packaging |
| Electronics | 14 days | Unopened, sealed |
| Beauty Products | 14 days | Unopened, sealed |
| Home & Office | 14 days | Unused, original packaging |
Items That Cannot Be Returned
For hygiene and safety reasons, the following items cannot be returned:
- Underwear and swimwear (for hygiene reasons)
- Personalized or customized items
- Items marked as "Final Sale"
- Gift cards
- Pierced jewelry (for hygiene reasons)
- Opened beauty products
- Downloaded digital products
Refund Processing
Refund Timeline
- 1
Return Received
1-3 business days after drop-off
- 2
Quality Inspection
1-2 business days
- 3
Refund Processed
1-2 business days
Refund Methods
- Credit/Debit Card5-10 business days
Frequently Asked Questions
How long do I have to return an item?
Eligible items can be returned within 14 days of delivery. The item must meet the return conditions shown for its category.
How do I send an approved return?
Open the approved request in your account and follow the return instructions shown there. Any available label or shipping cost will be stated before you send the item.
How long does it take to receive my refund?
Once we receive and inspect your return, an approved refund is sent back to the original card. Your card provider determines when it appears on your account.
Can I exchange an item directly?
Direct size or color exchanges are not currently available. You can request an eligible return and place a new order for the item you want.
What if my item arrived damaged or defective?
Please start a return request promptly and upload clear photos of the damage. The support team will review the request and show the available resolution in your account.
Can I return items purchased during a sale?
Yes, sale items can be returned unless marked as "Final Sale". The refund will be for the amount you actually paid, not the original price.
Need Help with a Return?
Our customer support team is available to assist you with any return questions.